Looking for quick answers? Check out our most asked questions.
Booking & Reservations
How do I book a 360Stayz home?
Booking with 360Stayz is simple.
- Submit an enquiry for the property you’re interested in, or request a recommendation.
- Our local reservations team will send you a quote, usually within 12 hours.
- Some homes may require owner approval before confirmation.
- Once approved, you’ll receive a secure link to complete your booking online.
Many homes can also be booked instantly — just click Book Now and pay securely by credit card.
We accept Visa, Mastercard, American Express, EFT, UnionPay, Alipay, WeChat Pay, Stripe and PayPal.
Need a last-minute booking? Call us on +61 (0)2 8201 9688 (Sally) or +61 (0)2 8044 1600 (Arolyn)
or email [email protected] and our team will assist right away.
What are the Booking Terms & Conditions?
You can view our Booking Terms & Conditions in full here.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, EFT, UnionPay, Alipay, WeChat Pay, Stripe and PayPal.
All payments are processed securely.
What is the minimum stay?
Minimum stays vary between 3 and 14 nights, depending on the property, season, and building or local council rules.
Online rates generally apply for stays of 3 nights or more, but shorter stays may be available on request.
Do you offer special rates for long stays?
Yes. Guests staying one month or longer, such as those renovating, relocating, or on work secondment may receive reduced long-stay rates up to 10% discount.
Rates include all outgoings, Wi-Fi, and essential utilities.
Can I amend or cancel my booking?
Yes. Please notify us as soon as possible if you need to make changes.
Cancellations or amendments are only valid once we receive written or emailed confirmation from you.
What if 360Stayz needs to cancel or change my booking?
While rare, unforeseen events such as fire, flood, or emergency repairs may require us to amend or cancel a booking.
If this happens, we’ll notify you promptly and refund all payments made to us.
Please note that we cannot reimburse third-party expenses such as flights, insurance, or entertainment bookings.
Before You Stay
What’s included in the booking price?
All stays include:
- Utilities and outgoings
- Wi-Fi
- Quality linen and towels
- Standard cleaning before and after your stay
There are no hidden fees. What you see is what you pay.
What is the Security Deposit Pre-Authorisation?
Before your stay begins, 360Stayz places a pre-authorisation hold on your credit card as a security deposit.
We may deduct from this amount if:
- Damage occurs to the property or its contents, or
- There is a late check-out or unauthorised overstay.
Your security deposit is automatically released within five (5) business days of check-out, less any applicable charges.
What time is check-in and check-out?
Check-in is from 3:00 pm, and check-out is by 10:00 am.
Early check-in or late check-out may be possible upon request, subject to availability and additional fees.
Please note that the latest possible check-out time is 12:00 pm. Any stay beyond 12:00 pm will be charged as an additional night.
Who can stay in a 360Stayz home?
You must be 18 years or older to book a 360Stayz property.
All guests must complete an online Guest Agreement, including:
- Full names and ages of all guests staying, and
- ID verification for the lead guest, who must show valid identification at check-in.
- Pets are permitted at select properties with prior written approval and may incur an additional pet fee.
Will someone meet me at the property?
No, our properties offer self check-in for your convenience. Before your arrival, we’ll send you a detailed check-in guide with clear instructions on how to access the property and where to collect your keys.
If you need any assistance during check-in, our support team is just a call or message away.
You may contact +61 (0)2 8201 9688 (Sally) or +61 (0)2 8044 1600 (Arolyn)
Is parking available at the property?
Most homes include on-site or nearby parking, but availability varies.
Check the property listing or contact our team to confirm details before booking.
During Your Stay
Are your properties available for parties or events?
No. Weddings, parties, or private events are not permitted due to local council restrictions, fire safety rules, limited parking, and noise regulations.
If found out that you had a party, you will be charged a cleaning fee of $500 and a $3000 fine/penalty, and eviction from the property will be the next step.
What should I do if something breaks or stops working?
Please contact our support team immediately.
We provide 24/7 guest assistance and will organise repairs or replacements as quickly as possible.
You may contact +61 (0)2 8201 9688 (Sally) or +61 (0)2 8044 1600 (Arolyn)
Do you provide cleaning during the stay?
Yes, we can organise extra cleaning or mid-stay housekeeping for an additional fee.
If you’re staying longer, you’re also welcome to schedule regular weekly cleaning services for added convenience.
Is smoking allowed?
All 360Stayz homes are non-smoking indoors. Smoking is only allowed in designated outdoor areas if stated in the property rules.
If there’s any evidence of smoking found, you will be charged the cost of steam cleaning or other procedures to remove the odor at a minimum cost of $200.
Can I bring my pet?
Not all of our homes are pet-friendly. Some properties do welcome pets with prior written approval.
Please confirm before booking, as a pet fee, additional cleaning costs, or specific restrictions may apply.
What happens if I lose the keys or access card?
Please notify us straight away.
Replacement or locksmith fees may apply depending on the property.
Are the properties child-friendly?
Many homes welcome families, but some may not be suitable for younger children due to stairs, pools, or design features.
Check the “Home Details” section or ask our team for guidance.
What if I need assistance during my stay?
Our support team is available 24 hours a day, 7 days a week — by phone, email, or text — to help with any issues or questions.
Contact us on +61 (0)2 8201 9688 (Sally) or +61 (0)2 8044 1600 (Arolyn), or email us at [email protected]
After Your Stay
When will my security deposit be released?
Your pre-authorised security hold will be automatically released within five (5) business days after check-out, provided no damage or excessive cleaning is required.
Can I request a late check-out?
Yes. Late check-out may be available depending on the next guest’s arrival.
Fees may apply, and we recommend requesting this at least 24 hours before departure.
Please note that the latest possible check-out time is 12:00 pm. Any stay beyond 12:00 pm will be charged as an additional night.
How do I leave feedback or a review?
We love hearing from guests!
You’ll receive a short post-stay email to share your feedback and rate your experience.
Your comments help us improve and guide future guests in choosing the right home.
What should I do if I left something behind?
Contact us as soon as possible.
We’ll do our best to locate and return your item.
Postage or courier costs are the guest’s responsibility.
Do you provide travel insurance or recommend purchasing it?
360Stayz does not sell travel insurance, but we strongly recommend purchasing a policy that covers accommodation cancellations, personal belongings, and travel disruptions.
| Booking Lead Time | Check-In | Cancellation Policy | Alteration Policy |
|---|---|---|---|
| More Than 48 Hours | > 30 days | Free Cancellation | Free alteration |
| More Than 48 Hours | 15 – 30 days | 50% refund | 30% charge on affected nights |
| More Than 48 Hours | 7 – 14 days | 50% refund | 50% charge on affected nights |
| More Than 48 Hours | Within 7 Days | No refund | No changes allowed |
| More Than 48 Hours | > 14 days | Free Cancellation | Free alteration |
| 24 – 48 Hours | 7 – 14 days | 50% refund | Free alteration |
| 24 – 48 Hours | Within 7 Days | No refund | No changes allowed |
| 3 – 24 Hours | 3 – 14 days | Free cancellation | Free alteration |
| 3 – 24 Hours | 1 – 3 days | 30% charge on affected nights | 30% charge on affected nights |
| 3 – 24 Hours | Same day | No cancellation allowed | No changes allowed |
| Within 3 Hours | Any time | Free Cancellation | Free alteration |
