Privacy Policy

This website is owned and operated by 360Stayz and will be referred to as “we”, “our”, and “us” throughout this Privacy Policy. By using this site, you agree to the terms of this Privacy Policy. It explains how we collect, use, and protect your personal information through your interactions with our website.

We may update this policy from time to time, so we encourage you to review it regularly. Any changes will take effect once they’re published on this page. This policy operates in addition to any other terms and conditions that apply to the website. We are not responsible for the privacy practices of third-party websites linked from our site.

We recognise the importance of protecting your privacy and the personal information we collect about you. This policy outlines how we handle your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Personal Information We Collect
   We only collect personal information that you knowingly and voluntarily provide. This may include your name, email address, phone number, and postal address—typically when you:

   – Make an enquiry
   – Register for an account
   – Make a booking
   – Request information or updates
   – We collect this information to provide you with the services you request and to communicate effectively with you.

2. How We Use Your Personal Information
   We use personal information solely for the purpose it was provided, or for related purposes that you would reasonably expect, such as:

   – Processing bookings or payments
   – Responding to your enquiries
   – Sending updates or promotional materials (if you’ve opted in)
   – Managing your account
   – We may retain copies of correspondence containing personal information for record-keeping and back-up purposes.

3. Registered Members
   Registration is optional. However, registering with us lets you make the most of our services. When registering, you may provide details such as your name, email address, postal address, and contact number. You can access or update this information anytime by logging into your account.
4. Credit Card Information
   Credit card details are only stored temporarily to process payments. Once your payment is complete, your details are securely deleted.
5. Disclosure of Information
   We do not share your personal information unless:

   – You’ve given consent
   – Disclosure is required to deliver a product or service you’ve requested
   – We believe disclosure is necessary to protect our rights, property, users, or others
   – We are required by law to do so
   – We may engage trusted third parties (such as payment processors or service providers) to assist in delivering our services. These third parties are only given the information necessary to perform their functions and are required to handle it securely and confidentially.

6. Security
   We take reasonable steps to protect your personal information from misuse, interference, and unauthorised access. However, no data transmission over the internet can be guaranteed as completely secure.

   Once we receive your data, we use appropriate technical and organisational measures to safeguard it on our systems. Our employees and contractors are required to respect the confidentiality of your information.

7. Information We Collect AutomaticallyIP Addresses: Our servers log your IP address to help diagnose issues and improve our services. This information is collected in aggregate and does not personally identify you.

   Cookies: We use cookies to enhance your online experience. Cookies help us manage sessions, remember preferences, and analyse how people use our site. They do not personally identify you. You can disable cookies in your browser settings, though some site functions may be affected.

8. Access and Correction
   We take reasonable steps to ensure the personal information we hold is accurate, complete, and up to date. You can request access to or correction of your personal information at any time by contacting us.
9. Links to Other Websites
   Our website may include links to other websites. These sites are not under our control, and we are not responsible for their privacy practices. We recommend reviewing the privacy policies of any external sites you visit before providing personal information.
10. Concerns or Questions
    We take privacy matters seriously. If you have a question, concern, or complaint about how we handle your personal information, please contact us and we’ll respond promptly.

Email: [email protected]
Phone: +61 (0)2 8201 9688 (Sally) or +61 (0)2 8044 1600 (Arolyn)

For further information on privacy in Australia, visit the Office of the Australian Information Commissioner (OAIC).